POOR CUSTOMER SERVICE

Dear ABSA Team,

I app**** for a re-advance loan on the 9th of June and must express my deep disappointment with the level of service received to date. Despite multiple follow-ups, there has been a complete lack of communication from the representatives assigned to assist me.

While I did receive confirmation of approval, my request for a few amendments was met with complete silence. This ongoing lack of responsiveness is both frustrating and unacceptable.

I had been seriously considering consolidating all my banking with ABSA, but this experience has made me rethink that entirely. It’s clear that client service is not being treated as a priority.

I currently bank with three other institutions, and I can honestly say this has been the poorest service experience I’ve encountered from any of them. Repeatedly being ignored after reaching out several times is highly unprofessional.

Reference Number: ***