Poor customer service

I have been trying to update trustees on a body corporate account for the past 4 months. The consultants have been the most unhelpful. Firstly, they confused me with another client, causing a delay. I have sent all the relevant documents months ago, and still no update. I have sent numerous emails asking for updates and they just don't respond. I dealt with Jeanet Palesa Ntsoti and Nontle Memeza. I would not recommend anyone to use ABSA as their banker, when this is the level of customer support they have!!! Poor, poor service!