POOR Customer Service

Been battling for weeks now to get FICA documents sorted, in the interim I had to change my cell number, I had to go into a branch just for them to turn me away due to FICA docs not submitted (have submitted this multiple times). Asked if I can close my account, no one can help me, I have to get to a branch that has a TELLER who will ASSIST with closing my account?????? Now I must take out of work to drive and look for a branch with a teller who can assist with FICA then CLOSING my account? INNOVATIVE Much????