TL
Tertia L
1 reviews | Active since Jul 2020
29 Aug 2023, 08:26
Poor Customer service
Good day,
After numerous requests for Absa to send my IT3 certificates, still no response.
Reference number: C-***6.
This is just poor customer service. SARS is bombarding me with messages, but I cannot respond without these documents.
Could my query be taken seriously?
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Replies (1)
Absa's replyOfficial
29 Aug 2023, 09:08Dear Tertia Ludeman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply29 Aug 2023, 09:08
Official
Dear Tertia Ludeman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw