Poor Customer server at the highest level.

Firstly i would like to begin with saying i am a Absa customer for over 15 years and the service has been degrading. Slowly but surely and my latest experience pushed it over the edge.

In my honest Absa has some how managed to make Telkom look good. There Online customer service has become so bad that it has Dropped lower than Telkom. I would honestly pickup the phone and deal with Telkom than deal with the pathetic service one receives from Absa online.

I have been dealing with Thuli Masilela - *** for a while now to try and get my loan application sorted. I received notification which i still have as proof that the loan was approved and it will be payed into my account in 48 hours. Days went by and no payment. I called them countless times to find out what the issue is. Thuli does not reply to emails nor does she even give customers a call to follow up.

They have all my documents and i bank with Absa so they have my pay record monthly income etc at there fingers but no joy. I have an existing loan with Absa which i wanted a top up on but no they cannot assist me. My bank account has a positive balance and so does my credit card. My monthly expenses does not even add up to half of my Net income.

I have been put on hold for 30 minutes at a times and been struggling with them for over a week now. How it is that Absa has customer service team that provides zero customer service?

I would like a reply on this as asap. How does absa approve a loan then give issues for a week after it landed at the payouts department which was confirmed by the sms and the customer service agent on Monday.Now the loan has been cancelled due to the fact that they do not know what they are doing. I have an existing one with a spotless record.

I will continue to log this complaint on as many social media sites and complaint lines as possible until i get a call from a competent Manager as i will not speak to people who are hired to do a job but has no clue on how to do it.