Poor Customer Relations at ABSA

A few problems with ABSA as follows: 1. I receive my monthly statements electronically but not my IT3 Tax Certificate. 2. When requesting a copy by e-mail, the initial response, automated, is good, but unfortunately that's the last one hears from them, now 7 working days later and still waiting. 3. Going into the local branch one is left standing at the unattended 'check-in' counter for at least 5 minutes before someone comes to assist. 4. At another local branch there is no 'check in' counter so one stands around waiting for help and direction. 5. Generally the ABSA branches provide very little customer assistance.