Poor Customer Relations

We submitted a claim for a second wall that has fallen at our property in a 2 year time frame. Absa for a second time has declined our application for a myriad of reasons, basically every reason you could possibly find under the sun. On the Absa Website it states \Peace of mind. Your most valuable asset is insured against sudden and unforeseen events". Really? So a wall that has been standing for 30+ years that drops due to and I quote \""unforeseen events\"" does not qualify for any form of assistance from Absa? So far from Personal experience Absa has wormed its way out of every engagement thus far finding every possible excuse. Basically the reasons given and the T&C's indicate absolute perfection before any form of assistance is forthcoming. If everything had to comply to that absolute perfection"