POOR CUSTOMER EXPERIENCE

SO VERY DISSAPOINTED WITH THE LEVEL OF SERVICE RECIEVED FROM SIBONISO KHUMALO (JHB CALL CENTRE ) ,I CALLED TO FIND OUT WHY MY DEBIT ORDER DIDN'T GO THROUGH , HE CHECKED AND SAID THERE WAS A SYSTEM ERROR SAME AS A HELPFUL LADY DIMAKATSO SAID TO ME, HE SAID IT WILL GO THORUGH TODAY I ASKED A QUESTION 'WHAT IF IT DOESN'T GO THROUGH" HE SAID I DON'T KNOW . I SAID TO HIM YOU CABN'T SAY TO A CLIENT YOU DON'T KNOW JUST LIKE THAT , AT LEAST COME UP WITH A SOLUTION LIKE " OKAY MAM >IF IT DOESN'T GO THOURGH PLEASE EFT THORUGH TO THIS ACCOUN ********* AND REF ****** ..

I THINK HE MUST BE TRAINED ....ZERO CUSTOMER ETTIQUETTE