Poor customer experience

18 August 2026 I raised a complaint with Absa PL and asked them to assist a matter i have been enquiring for 2/3 weeks then. However every 3 days I get an acknowledgement email that tells me my complaint is with Lovedelia Goci and they will address the matter. I just literally got the same email for the 3rd time and no one is actually working on addressing the issue i have with ABSA.