Poor customer complaint resolved

I did a cash deposit at absa carletonville mall atm 91259 on the 08/08/2018 of which on my completion of transaction l did not get the slip but the atm showed it had completed l called the transaction receiver then she confirmed she did not receive money l then went inside the bank immediately where they logged a call reference ********** and a five days waiting period but l gave them nearly 10days to resolve in the period they was no communication made till today when l went back to check the status of the call then they said the complain was closed for what reason No one knows a new logg was done but l should wait again 5 day But why absa Regards John ********** 901