BP
Bethuel P
1 reviews | Active since Jun 2012
27 Aug 2020, 06:53
Poor customer care
Absa claims to provide private banking clients with a dedicated private banker. Myself, I was assisted by Gerhard Janse Van Rensburg, who is never available to assist, calls never responded to , not even emails, I sent a few emails to have a new banker, but ABSA keeps sending messages that case has been closed, without any assistance. I would like to warn people that this is the useless service you get from Private banking at ABSA. I am currently shopping around for a better service elsewhere. ABSA's experience has been miserable.
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Bethuel P's updateReviewer Update
31 Aug 2020, 11:51Hi Nthabiseng,
I am still unable to do my banking as per the services I am paying for. I pay for private banking and basically I am cheated off my money. Because I do not have a dedicated private banker as per your guidelines for services for provided. Will that ever be resolved?
This banker who was provided to assist is never available and too busy to respond to any calls or emails. This is really annoying. If I do not get this resolved , I will surely move all my accounts elsewhere, where they value their customers.
I am still unable to do my banking as per the services I am paying for. I pay for private banking and basically I am cheated off my money. Because I do not have a dedicated private banker as per your guidelines for services for provided. Will that ever be resolved?
This banker who was provided to assist is never available and too busy to respond to any calls or emails. This is really annoying. If I do not get this resolved , I will surely move all my accounts elsewhere, where they value their customers.
BP
Bethuel P's update31 Aug 2020, 11:51
Reviewer Update
Hi Nthabiseng,
I am still unable to do my banking as per the services I am paying for. I pay for private banking and basically I am cheated off my money. Because I do not have a dedicated private banker as per your guidelines for services for provided. Will that ever be resolved?
This banker who was provided to assist is never available and too busy to respond to any calls or emails. This is really annoying. If I do not get this resolved , I will surely move all my accounts elsewhere, where they value their customers.
I am still unable to do my banking as per the services I am paying for. I pay for private banking and basically I am cheated off my money. Because I do not have a dedicated private banker as per your guidelines for services for provided. Will that ever be resolved?
This banker who was provided to assist is never available and too busy to respond to any calls or emails. This is really annoying. If I do not get this resolved , I will surely move all my accounts elsewhere, where they value their customers.