Poor Credit Card application turn over time

On the 7/10/2015 I app**** for a credit card at the Southdowns branch, the service delivery of the employees at this branch is one of the best I have seen in a long time, however when I app**** for the the credit card on that day, the consultant that helped me said that I qualify for a gold credit card with a limit of R80000, after days of sending emails back and forth from the consultant's side, they rep**** almost 3 weeks later to inform that the application was denied due to affordability. This is a classic case when the one hand does not know what the other is doing. Who the *********** party is I don't know, however one thing is clear, that incompetence is definitely involved. I can now fully understand why ABSA's client base is in the decline as it is slowly ascending the ranks of poor service delivery and incompetence in this country.