Poor Consumer feedback

Good day,

On the 22nd of December 2018 I discovered that the amount of R 1425.00 was deducted from by Absa Credit card account. I stopped the card and I already received my new credit card. Unfortunately my case with the Absa ***** Division is overdue since the incident occurred last year December 2018. I have signed the declaration as was requested by Absa *****, received my case number and to date (21/01/2019) no feedback. My emails were read by the ***** Division.