Poor Company Performance and Planning, they must look at Capitec excellent Service

Outdated Procedure's of dealing with clients and no networking between departments, i have had a nightmare with their collection departments, i go one a week to explain my position and progress in dealing with the matter, but they ABSA staff will call me every day and ask me my position after checking all my details{could be a ****} i say look at my profile and its got all my detail, no they don't have it and i get emails daily, after a month they have handed me over to Attorneys, i have been with them for over 4yrs and reduced all my commitments by half and I have an obstacle, i am waiting for a clearance by PSIRA for 4 months{ they are also so *********** it should have been a month}, when i get it i will be able to resume my account holdings and sort it out but this time i will close my account. I also deposited money into a savings account and its gone, i can only sort it out if i stand in a que that will last around an hour of waiting only one Staff Member to attend around 20 clients and this happened in February and i go to the bank at least once a week and there is alway a que, now its september. I know their is cost involved but to hand me over to attorneys what for i am not a risk at all, same address, cell no and i explained what is going to happen.