Poor communiction

I've received no notification of my credit card limit being reduced. This affects my ability to plan and creates frustration when funds I expect to be available are no longer.<br> <br> Note, my complain is not that the limit is reduced - I understand you have systems that automatically do this based on information you receive from a third party (despite that my account regularly goes into a positive balance). My complaint is that I have been sent no notification, again. I had planned on being able to use the funds to purchase a ticket to fly to Pretoria and provide a service for which I earn money. So consequently - this lack of communication is hampering my earning ability.<br> <br> I complained of this late November last year when the same thing happened. It's just plain bad service. Clearly, what I believed was a useful suggestion for improving your customer service has not been heard.<br> <br> I'm disappointed. I believed that Virgin was better than that.