AM
Annah M
1 reviews | Active since Dec 2022
12 Dec 2022, 16:52
POOR COMMUNICATION - DELAYED QUERY RESOLUTION
Truly I am disappointment and find it so unprofessional with how ABSA has dealt with my request. This is now the 8th month since I submitted all documents and there has been complete silence from ABSA. Not even a simple acknowledgement or updates on the status of the account. When I call, I am told that it's been escalated to the consultant, feedback should be received within 7 to 14 days. This has moved to 6 months and counting.
I mean ABSA Values 'We are obsessed with the customer' but to be honest my experience has been nothing but POOR!
I sent an email requesting for feedback on the status of the deceased late account to and to this day I have been patiently waiting.
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Absa's replyOfficial
13 Dec 2022, 10:37Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***1. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We request a letter of authority from you as well. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***1. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We request a letter of authority from you as well. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply13 Dec 2022, 10:37
Official
Dear Customer,
Thank you for bringing this matter to our attention your reference number is C-***1. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We request a letter of authority from you as well. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention your reference number is C-***1. Kindly provide us with the estate late account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
We request a letter of authority from you as well. Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,