Poor communication

Its so frustrating that banks dont follow their own terms regulations.i have been speaking to merchant department since 9 october for a merchant application i was told to wait for 8 hours a consultant will contact me but nothing.i called Monday my request was sent to sales department nothing again i called tuesday again which was yesterday again it been escalated nothing today i called again same thing.its like the banks now have money and dont care about the customers needs im.taking my business elsewhere