Poor communication and service

My vehicle was involve in an accident in July and it went in for fixing and came back with issues and those happened on accident day, it was recognise by them as well. They instructed to take the vehicle for check up and it was declared that it is faulty and it has to be fixed, since from there my insurance company has never did a follow up on this issue. My next issue is about the access I paid for the same accident, which was supposed to be paid by the third party and they have not reimburse me they told me to wait since from August my claim number is ****003*002. I spoke to Marney calling this number ***.