Poor communication and customer service

<p>I am an international client with Absa, because I moved to Namibia 2 years ago.</p> <p>My Debit Card is about to expire in December 2016 (12/16). </p> <p>I phoned the number at the back of my card, where I went through to card renewal applications. After spending hours (and lots of international call credit) the lady informed me that I have to phone my branch and they have to arrange that by card is sent to me in Namibia.</p> <p> </p> <p>Then I phoned my branch in Valhalla. They are very uninformed as it took me about 30 minutes to get to the right person in that branch (which is very small, it seems unrealistic), they switchboarded me through about to 5 people, and at this time the hold music gets very irritating.</p> <p>I eventually got through to a lady there called 'Veno'. She said that I had to have placed a Power of Attorney on my account before I left the country.</p> <p>YET before I moved I went to the Centurion Mall branch and informed them I was leaving and they must make sure my card will work internationally. They did not have the intelligence to inform me that I maybe need to place this power of attorney on my account.</p> <p>She said she will specially assist me and gave me her email, where she said she will reply with details on what I have to give (like and ID no. of a person that can come get the card that I trust, anywhere at a branch in the country. If that did not work I would have to get someone in Pretoria to go to the Valhalla branch). This happened yesterday (2016-11-15). She did not reply.</p> <p> </p> <p>So I phoned AGAIN [I had to load phone credit again] today (2016-11-16) where she said she has put everything through to LEGAL, because they are too busy with Defence Force Salaries. She does not want to help me in my situation and wants to "follow the right procedure". Even though no one knows it, because the branch and the call line consultants' information differ.</p> <p>She did not even inform me of this going to legal on the email, I had to phone her, she could have phoned or emailed me. This woman has too much arrogance against customers, she talked me dead various times and then I have to raise my voice. She apologized various times, but she does not seem to value customers.</p> <p>Can someone please assist me, because I phoned the number at the back of my card again, and that person did not know what to do. They even admitted to not being "informed enough", because they don't know who to call.</p> <p> </p> <p>If Absa treats me badly again after this, I will close my account.</p> <p> </p> <p>E-mail: ********** <p>Cell no.: +264 81 ********** </p>