EL
Edward L
1 reviews | Active since Jul 2015
20 Jul 2015, 10:11
Poor communication
They have changed the process to do redemption. which is okay for business do so.<br> The issues is Absa Unit Trust failed to notify via email / SMS or a call.<br> <br> This is unacceptable for customers only to find out about the changes when I do requests.<br> <br> The answer I've been given is \communication was a part of the voice prompts when dialling ***".<br> So if you don't call"
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Replies (1)
Absa's replyOfficial
20 Jul 2015, 14:57Hello elamola,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply20 Jul 2015, 14:57
Official
Hello elamola,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,