AT
Angelique T
1 reviews | Active since Jan 2021
16 Apr 2021, 19:35
Poor communication
Absa loan department no communication what so ever got approved for loan and still waiting for documents to be emailed to me and also funds transferred into my account. I phoned everyday and its the 3rd day they just say the lady will get back to me but nothing. Such poor service. :(
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Absa's replyOfficial
19 Apr 2021, 09:27Dear Angelique toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply19 Apr 2021, 09:27
Official
Dear Angelique toit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care