AM
Anwar M
1 reviews | Active since Feb 2024
09 Apr 2024, 10:57
Poor client services
PM Sosiba Account number *** was blocked by Absa bank with no notification or a call from Absa *****. We sent proof of payment as well as authentication to show they not fabricated on the 27th of March 2024, till today the account hasn't been reopened
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
09 Apr 2024, 11:26Dear Anwar Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide our client with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply09 Apr 2024, 11:26
Official
Dear Anwar Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide our client with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayCustomer Value Management
Best regards,
AM
Anwar M's updateReviewer Update
09 Apr 2024, 18:26Can it be sorted as soon as Possible, I don't like the service I am getting, I know this Bank it's actually a 'White people's' bank because this matter if it was a White person complaining it would have been resolved within 48 hours that you guys mention in your automated email. From the 27th till now and I have sent relevant documentation, proof of the Authenticity of the documents and everything but Still no Solution, What kind of service provision is that?
AM
Anwar M's update09 Apr 2024, 18:26
Reviewer Update
Can it be sorted as soon as Possible, I don't like the service I am getting, I know this Bank it's actually a 'White people's' bank because this matter if it was a White person complaining it would have been resolved within 48 hours that you guys mention in your automated email. From the 27th till now and I have sent relevant documentation, proof of the Authenticity of the documents and everything but Still no Solution, What kind of service provision is that?
Absa's replyOfficial
10 Apr 2024, 08:40Dear Anwar
Our ***** Dept. will be contacting the client to resolve this matter. We unfortunately cannot provide you feedback on this matter.
RegardsPravesh BejayCustomer Value Management
Our ***** Dept. will be contacting the client to resolve this matter. We unfortunately cannot provide you feedback on this matter.
RegardsPravesh BejayCustomer Value Management
Best regards,
Absa's reply10 Apr 2024, 08:40
Official
Dear Anwar
Our ***** Dept. will be contacting the client to resolve this matter. We unfortunately cannot provide you feedback on this matter.
RegardsPravesh BejayCustomer Value Management
Our ***** Dept. will be contacting the client to resolve this matter. We unfortunately cannot provide you feedback on this matter.
RegardsPravesh BejayCustomer Value Management
Best regards,