Poor client service at Absa
On the 17th of December 24 we rent a vehicle from U-Save Car Rental at Capetown International Airport. We paid the invoice for the days that we used the vehicle as well as the security deposit. The contract that we signed stated that the money will be back in our acc within 7 to 21 days. After 21 days I contact the rental company and they said that we must arrange with the bank to lift the hold on the money. I send them a mail 7 days ago which they acknowledge the same day. Im still waiting. In all the years that we are using rental companys this is the first time that we had to apply to get our money back. Absa's client services are realy bad and not up to standard at all.
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Absa's replyOfficial
10 Feb 2025, 15:51Dear Ina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply10 Feb 2025, 15:51
Official
Dear Ina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
10 Feb 2025, 15:53Dear Ina, We refer to the below and kindly request that you please liaise with the company and ask them to cancel the transaction in question. Alternatively, the bank requires a letter from the merchant, on a letterhead, confirming the release of the funds with the following information in the letter:• Authorisation code.• The amount that needs to be reversed .• The date of the transaction. • The full debit/credit card number. Looking forward to hearing from you soon.
Best regards,
Absa's reply10 Feb 2025, 15:53
Official
Dear Ina, We refer to the below and kindly request that you please liaise with the company and ask them to cancel the transaction in question. Alternatively, the bank requires a letter from the merchant, on a letterhead, confirming the release of the funds with the following information in the letter:• Authorisation code.• The amount that needs to be reversed .• The date of the transaction. • The full debit/credit card number. Looking forward to hearing from you soon.
Best regards,