Poor Client Service - ABSA Woodbridge and ABSA East Rand Mall

Clearly ABSA has a no care policy in place. It is sad that you have to jump from one ABSA branch to another, just to receive the same treatment.

It has now been over two weeks since the email from Ettienne Tieties (ABSA East Rand Mall) was sent, and as of today, we have still not received any response from ABSA regarding our request.

This continued lack of communication is deeply concerning and extremely distressing for our family. We lost a loved one in May 2025, and during this already difficult time, we have been met with silence rather than assistance or acknowledgment. The absence of any feedback reflects a lack of consideration and empathy toward a grieving family seeking resolution.

We respectfully request a formal written response by close of business tomorrow, 23 February 2026.

We trust that this matter will now receive the urgent attention it deserves and look forward to your prompt response.