Poor client experience

I visited Absa Westgate branch on 23 September to close my accounts, savings account was closed however my current account was not closed I was advised that since it was a Saturday an email would be sent to another department and I would be contacted the following week to close the account. That didn’t happen. Few weeks later I emailed their action line and I was ignored and had to email them again, only then I was contacted by Westgate branch advising they were conducting an investigation and they would call back, nothing has happened since then. I emailed action line once more and I was ignored once again. My account is still not closed. I don’t know what’s the meaning of this