POOR CLIENT ACCOUNT SECURITY

On the 23'rd February 2018 I received a notification that I should mange funds available for a debit order from clientele of an amount of R294.00. I called clientele immediately as I had never had any policies with them. The consultant from clientele informed me that my name and surname did not correspond with the details they had but the account number was definitely mine. I asked her to cancel and stop the policy. But the unauthorized amount of R294.00 went through. How can absa authorize the debit when the information does not correspond. Unfair practice that comes at a cost I intend reversing the debit but it is going to comeata a cost. Unfair.