Poor claims resolution

I would like to complain about ABSA home insurance as there is nothing worse than having to log a claim and wait more than 5 weeks for it to be sorted. Still today nothing pertaining to my claim has been fixed or repaired. (Initial damage occurred on 8 December 2021 and we decided that the claims proces would proceed on 4 January 2022 as we were on leave at time of incident.) We have requested audio clips and correspondence to Digicall call centre and ABSA themselves as to take this matter further externally via ombudsman, but they are not willing or apparently unable to share this with us. Our BIC are rotten, The laminate flooring is lifting, paintwork is eyesore, damp on walls, outside doors are damaged, Oven still not working 100% after isolator switch replaced (would solve the problem according to their specialist electrician and appliance specialist?) Had enough of ABSA Insurance and all their promises and escalations and asking for more time.