AN
Adhil N
1 reviews | Active since Mar 2020
08 Nov 2020, 14:12
Poor Charge Structure
On Tuesday I reported my ABSA card ****** as my wallet was taken from my car. I did advise the online consultant that my card was ****** and he still charged me a fee of R140 for the card. I would like to know why was I charged when it was not my fault and I believe that there is a card protection policy on this. I would like further investigation to this and would like the charge to be reversed as this is not an error on my side.
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Absa's replyOfficial
09 Nov 2020, 10:29Dear Adhil, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply09 Nov 2020, 10:29
Official
Dear Adhil, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd