Poor card division service

About two days ago, I did an application online for a credit card and uptill now I am yet to receive a response. I am a platinum banker the charges are quiet high to be given this sort of a service. They then requested that I sent through my documents which I did and theres nothing from them. If they are not approving, why didnt they tell me?? And if too they are not I want a valid explaination as to why they are declining because they have made me move from Standard Bank so being platinum here, I expect a service.