Poor Car buying service with ABSA

My husband has app**** for vehicle finance with Absa on the 17.05.2021.

On the 19.05.2021 we received the electronic contract that we had to sign as well as taking all his documents to ABSA Bank to Certify and send to the vehicle finance department.

This is so frustrating after signing all documents and submitted all his documents to an Absa branch at the payout stage they notify him that his green ID BOOK is not valid this is after taking it to the branch to verify the payout team notified us that he needs to go an make a temporary ID as it shows he has a smart ID we went today 20.05.2021 to make the temporary ID submitted to the Branch at 11am recieved no feedback from Sicelo which is the consultant assisting us ignoring our calls all day just to eventually get hold of him at 4 to notify us that they sent his ID for verification. Point I want to make is what is the point of taking it to a Branch to certify if verification still needs to be made?

How much longer must we wait for payout we only had till Wednesday to make payment to ford as we buying from the factory. So now we must loose our deal cos of *********** staff.

Who sends a contract to be signed and sends a bank mandate that we need to accept for payment if they still doing verification.

At this point I am ****ed with ABSA and it's service and we not even a client as yet!

So they they still doing verification after my husband had to accept the mandate on his banking app this makes me question the competence of this bank. Is the value and interest of your clients really your first priority.

Are you going to compensate us for the insurance we are paying since the 19.05.2021 for a vehicle thag we do not have in our possession.

I am not leaving this matter here I am taking this to the ombudsman aswell this is the worst car buying service I had EVER had in my life.

Please who ever reads this use MFC Nedbank you will definitely get way better service than with ABSA