Poor Call Centre Service

I opened an account online and was unable to upload my documents online due to an constant error, therefore I opted to email it. I emailed the documents but keep getting an email back stating it's the wrong reference number. I used the ref number from the email I received.

I literally used R70 airtime trying to phone Absa but I never got to speak to an agent, was only listening to a computers voice. I called 4 times and was on hold on those 4 occasions.

I'm not sure if Absa received my documents, is my application finalized or not????