POOR BUSINESS ETHICS- FALSE CLAIM FOR GOOD CUSTOMER SERVICE

Absa Bank is really draining me with their poor customer service!!!!!!!!!!!!! I have been logging queries for more than a year for my ITC record to be updated AFTER A MILLION 1 HOUR LONG PHONE CALLS THIS STILL CANNOT BE RESOLVED PLEASE CLEAN UP YOUR HOUSE AND GET YOU PROCESSESD IN ****EN ORDER WILL NEED TO ESCALTE THE MATTER TO OMBUDSMAN!!!!