Poor Business Banking

I have app**** for a business account, lady tells me it will take 5 days to allocate an account number and I should call back after 5 days, its now been 11 days and this women is more difficult to get a hold off than the President, she has not called me back to tell me when to fetch my cards or even to advise if the account is even open in the first place, I have tried to call many times and yet the phones just rings. Even the people at the branch don't even answer. What's the sense having a business banker when she cannot take care of simple needs. Perhaps yourl don't want the business and I should take myself to standard bank perhaps.