Poor Business Account Service

I opened a business account with Absa Rosebank and provided all the necessary documents to complete the process on 28 April 2015.<br> <br> I was informed that it would take 5 working days to process necessary documents and do required checks.<br> <br> It is now 11 May 2015 and a case has not even been logged to do the required document checks.<br> <br> I have had investors deposit money into this account but I now cannot transact on the account as the required checks have not been done. I am losing money as a result of this as well as investor confidence.<br> <br> I have still not received any communication of when the checks would be actioned and my account activated.