Poor banking service to loyal clients

I am a customer of ABSA bank , from their inception and before that with United Bank form 1990.I am currently on the platinum package and visited the branch to query my bank charges, which with withdrawals come to +/- R550 per month.I also have a credit card and homeloan with ABSA at Clearwater Mall.I was seen by a private banker ,who advised me charges are in line with industry norms and contributing factors is withdrawals. He further advised to change my vehicle finance to ABSA where I would get a better rate .I supp**** all the paperwork, and had to prompt him 3 days later my email complaints, were I was told ABSA cannot better my rates with Wesbank.I extremely dissatisfied that ABSA is not willing to go the extra mile to loyal and faithful clients in their interest rates,and also the time and effort and promises made by the private banker did not come to fruition.Look at the rates they offer their staff????I just busy looking at another bank to transfer all my deals from ABSA.