LM
Lindiwe M
1 reviews | Active since Oct 2014
23 Feb 2018, 21:34
POOR BANKING SECURITY
A call centre agent working at the general queries is very rude and did not help my case much when I reported a ********** debit order. His name is Bronwin. This company has been listed as a **** but ABSA still allows debit orders without the costumer's authority.
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Replies (2)
Absa's replyOfficial
26 Feb 2018, 11:11Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for the manor in which you were treated.
Kindly provide me with the consultants name and surname, the date you called, the time, the cell number you called from, to enable us to retrieve the call, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply26 Feb 2018, 11:11
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for the manor in which you were treated.
Kindly provide me with the consultants name and surname, the date you called, the time, the cell number you called from, to enable us to retrieve the call, this information can be sent via private message.
Regards
Claudette
Best regards,
LM
Lindiwe M's updateReviewer Update
05 Mar 2018, 15:37Hi.
Bronwyn gave no surname. Called on the 23rd between 6:30am and 7am. Called from ***
For him to even suggest that it is the client’s fault that ABSA processes unauthorized debit orders is unacceptable. If he does not know how to solve customer problems he should not work in this department.
LM
Lindiwe M's update05 Mar 2018, 15:37
Reviewer Update
Hi.
Bronwyn gave no surname. Called on the 23rd between 6:30am and 7am. Called from ***
For him to even suggest that it is the client’s fault that ABSA processes unauthorized debit orders is unacceptable. If he does not know how to solve customer problems he should not work in this department.