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ML
Mosima L

1 reviews | Active since Oct 2020

30 Jul 2021, 23:28

POOR BANKING APP FEATURES

So so bad. My app is not working, called customer service I was told to uninstall and reinstall again. Now the app can't recognize my face and also wants to link to a device I no longer have regardless of me clicking "linking device not working".. In this COVID-19 we can't be subjected to senseless technology forcing us to go to branches for heaven sakes.

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Replies (6)
Absa
Absa's reply02 Aug 2021, 09:37
Official
Dear Mosima, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply02 Aug 2021, 09:44
Official
Dear Mosima,
We refer to the above and advise that we sent an email to the email address ***  requesting a screenshot of the message you are receiving on your Banking App in order for the technical team to assist further. Thank you. Basani

Best regards,

Absa
Absa's reply02 Aug 2021, 11:03
Official
Dear Mosima,
Kindly provide us with your ID or account number for us to assist further. Thank you. Basani

Best regards,

ML
Mosima L's update05 Aug 2021, 14:20
Reviewer Update
Thank you to Basani Hlongwane and Christa Vergie for your assistance and taking time to find out if the issue was resolved. Amazing service from both of you ?
ML
Mosima L's update05 Aug 2021, 14:23
Reviewer Update
Auto-correct?Thank you to Basani Hlungwane and Christal Vergie for your assistance and taking time to find out if the issue was resolved. Amazing service from both of you?
Absa
Absa's reply05 Aug 2021, 15:38
Official
It is our pleasure to be of assistance.
We are glad the matter has finally been resolved for you.
Take care.
Basani

Best regards,