Poor Awful Service

My friend has requested to open a savings account from your company. I send a request to Rika Terblanche, the Priority Banker at Walmer Park, PE. This letter was sent on Sunday, so now two days later she had not made any contact with my friend. What are the regulations concerning opening a bank account for an expat not living in South Africa? Why do you refuse assistance? Is a banker supposed to give assistance, or ignore the customer? Your mission statement reads as follows: "Absa aspires to be a truly purpose-led organization. This means making a positive contribution to the world around us by putting our purpose at the core of everything we do. Our Purpose shapes our strategy, inspires our people, engages our customers and communities, and steers our choices." Do your consultants live according to these rules too? is it not possible for them to simply forward an email to the right person? Your Priority Banker, Rika, has not comp**** with any of your values or mission statements. Is there a reason your company does not help expats? Why don’t you open bank accounts for legal South Africans living abroad? Why are you unwilling to help in a supportive way? Poor work Absa, I'm disappointed.