Poor assistance

I am disappointed in the service I'm getting especially because I just decided to move to absa a mere 3 weeks ago and already I'm regretting my decision. When I opened the account on the 18th of September I stipulated that I needed to receive my personalized card by the 23rd because I would be leaving the province on the 24th. I was assured it would arrive by then, lo and behold, the 24th comes and I have to leave without my card. I then went to a branch close to where I am currently residing on the 29th of September explaining my situation and asking that they call the East Rand branch and request for my card to be brought to the Overport branch in Durban as it is close to me. They told me it would take 2 days. A little over a week later, I still don't have my card. I'm actually really annoyed because I don't understand what's so difficult about getting a card couriered