Poor application process - false credit info

<p>I am unable to become a virgin money customer because your website (and call centre) claim that I am under debt review. I have never in my entire life been under debt review so I challenged your consultants on this but they refused to assist.</p> <p> </p> <p>At my own expense I had to contact ITC and obtain a credit report only to find that I was correct - I am not listed for any bad debt or under debt review in any form, so VirginMoney's website and callcentre are providing false credit check information. This, I believe, is ******* and if I dont get a satisfactory explanation I will be reporting you to the financial ombudsman.</p> <p> </p> <p>Furthermore, your application process is frustrating. Due to a poor application form layout I struggled loading an application on the virginomoney website, your site kept returning error messages, I tried a few times until the site blocked me and with a message saying that I had to call the callcentre. The automated voice prompts in your phone system are infuriating as they go in a loop without redirecting clients to the right department (the voice system even ended my phone call by sayng I should apply online, after the website does not allow it, frustration!). <br /><br />Do you not want new customers ???</p>