Poor and unprofessionally service

<p><span style="color: #555555; background-color: #ffffff;">About two months ago I went ABSA in middelburg mall to have my home loans repayement terms extended, after some time battling for them to get it done they managed to do it, I signed to accept the reduced monthly installment and was told it was done. At the end of November my old monthly installment was still being deducted from my account, so I phone the ABSA home loan department and was told they had not received any documents for the change. I was also told they can unfortunately not help me and I would have go back to a branch and have it changed. So I went back to the branch in the middelburg mall and when approached by one consultant I was told she can help me but I must come back after 14:00pm because she has an appointment with someone else, the ironical thing was that there was no one else their. So I left and went back to ABSA in the Highveld Mall to have the entire process done over again. The assistance I recieved was by far much better that in Middelburg and once again I signed a form to accept the new </span><span style="color: #555555; background-color: #ffffff;">reduced monthly installment. So today I called in to check the progress and was told by ABSA home loans department sent a email requesting the signed forms be sent through to the pricing department on the 6th December already and today is the 23rd December and I'm still where I started in the beginning, I've sent all this time and effort and accomplished nothing, I'm fighting to keep my house after receiving no increase in my salary in two years, and my own bank which I've been with since a kid can't even assist me.</span></p>