POOR AND UNPROFESSIONAL SERVICE

*****sters was able to access my account through another Absa account and managed to ***** a substantial amount of money out of my account. According to the Absa ***** department apparently their security weren’t breached (Please explain) so I won’t be getting my money back.

Absa’s customer service in this case was some of the worse I have ever experienced, with the ***** Investigator Latoya Jensen not communicating at all, and being very unprofessional. When trying to reach her she’s either out of the office, or busy with another client for days on end. It took over a month (Working days) to get feedback. The one time she did call me, for me to explain what happened, I was interrupted in a very brusque manner so I doubt she got all the information she needed. The Final feedback investigator Marvin Webb did not assist me in any manner and chose to read terms and conditions instead of assisting me.

VERY VERY UNPROFESSIONAL SERVICE FROM ABSA. I will be moving to a different bank.