RM
R.M MOODLEY
1 reviews | Active since Jul 2020
25 Jul 2020, 09:44
Poor and unhuman Absa... Horrible
I commented on Absa a week or so ago. Absa called me at "resolved" the problem. And yesterday afternoon I got a call assuring me that my personal loan is not in arrears and that I am on payment relief.
This morning I get 2 sms one notification that Absa personal loan debited my account R5900 and the other was from that the lawyers Absa handed my account to debited me R2500.
Now I have been standing in line at the br3since 7h30 this morning. I'm inside the bank now for 40 mind and the consultant is trying to get hold of personal loa s to get approval to reverse the payment.
Come August I am opening an account with another bank and will definitely be closing all accounts with Absa. Poor service and no compassion for their clients. This is what over 20 service of loyalty to Absa gets you.... A kick while you are down.
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Replies (3)RM
R.M MOODLEY's updateReviewer Update
28 Jul 2020, 09:28So, yesterday morning at 08h00 I called absa personal loans and absa collections. And shocker, the consultant tells me that there is no record of me having been on the payment relief for the month on July. Now, aren't all their calls recorded ? ? ? I told the consultant to check the recordings. An agent called me on FRIDAY confirming everything was in order. And then Saturday they debit my account for more that what the actually premium would have been if I was not on the payment relief. Monday Absa says they have no record of me being on the payment relief.
Now, I am sitting with more financial stress. No money in my account because Absa *****ed up. And now I am the one that keeps on phoning them to check if the matter is sorted, this costing my airtime. And on top of that I have debit orders that won't go through because there is no money in the account, so now i will have more bank charges. . . ALL COMPLIANTS of F***EN ABSA. . .
Now, I am sitting with more financial stress. No money in my account because Absa *****ed up. And now I am the one that keeps on phoning them to check if the matter is sorted, this costing my airtime. And on top of that I have debit orders that won't go through because there is no money in the account, so now i will have more bank charges. . . ALL COMPLIANTS of F***EN ABSA. . .
RM
R.M MOODLEY's update28 Jul 2020, 09:28
Reviewer Update
So, yesterday morning at 08h00 I called absa personal loans and absa collections. And shocker, the consultant tells me that there is no record of me having been on the payment relief for the month on July. Now, aren't all their calls recorded ? ? ? I told the consultant to check the recordings. An agent called me on FRIDAY confirming everything was in order. And then Saturday they debit my account for more that what the actually premium would have been if I was not on the payment relief. Monday Absa says they have no record of me being on the payment relief.
Now, I am sitting with more financial stress. No money in my account because Absa *****ed up. And now I am the one that keeps on phoning them to check if the matter is sorted, this costing my airtime. And on top of that I have debit orders that won't go through because there is no money in the account, so now i will have more bank charges. . . ALL COMPLIANTS of F***EN ABSA. . .
Now, I am sitting with more financial stress. No money in my account because Absa *****ed up. And now I am the one that keeps on phoning them to check if the matter is sorted, this costing my airtime. And on top of that I have debit orders that won't go through because there is no money in the account, so now i will have more bank charges. . . ALL COMPLIANTS of F***EN ABSA. . .
RM
R.M MOODLEY's updateReviewer Update
28 Jul 2020, 09:32Yesterday I got a reply from ABSA saying they will get back to me on the 30th . . . the nerve. . . people this is how absa treats of loyal clients. . . I am now sitting at another bank to open a new cheque account. . . Come end of this week my account with absa will be closed. . . Most worthless bank ever, with the most useless system and it looks like the agents that work at absa was not trained to UPDATE their system. . .
RM
R.M MOODLEY's update28 Jul 2020, 09:32
Reviewer Update
Yesterday I got a reply from ABSA saying they will get back to me on the 30th . . . the nerve. . . people this is how absa treats of loyal clients. . . I am now sitting at another bank to open a new cheque account. . . Come end of this week my account with absa will be closed. . . Most worthless bank ever, with the most useless system and it looks like the agents that work at absa was not trained to UPDATE their system. . .
RM
R.M MOODLEY's updateReviewer Update
28 Jul 2020, 15:23I spent the whole day trying to get hold of absa on the 0860 number and the 011 collections number and not once did anyone answer.
I even tried the branch closest to me and was told they will call me back and noone called me.
I even tried the branch closest to me and was told they will call me back and noone called me.
RM
R.M MOODLEY's update28 Jul 2020, 15:23
Reviewer Update
I spent the whole day trying to get hold of absa on the 0860 number and the 011 collections number and not once did anyone answer.
I even tried the branch closest to me and was told they will call me back and noone called me.
I even tried the branch closest to me and was told they will call me back and noone called me.