VB
Vuyelwa B
1 reviews | Active since Oct 2018
24 Jul 2020, 12:17
POOR AND UNFAIR SERVICE
I HAVE HAD A FUNERAL POLICY SINCE 2015 AND THE DEBIT ORDERS STOPPED. I WAS TOLD THE PROBLEM IS WITH THE IT DEPARTMENT.
I HAVE BEEN CALLING WITH NO SUCCESS OF THE PROBLEM BEING SOLVED. NOW I AM TOLD THE POLICY HAS BEEN CANCELLED AND I NEED TO OPEN A NEW ONE. SHOULD SOMETHING HAPPEN THAT I AM NOT COVERED. THIS IS SO WRONG AD UNFAIR. POOR SERVICE
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Absa's replyOfficial
24 Jul 2020, 13:42Dear Vuyelwa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply24 Jul 2020, 13:42
Official
Dear Vuyelwa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd