Poor and shameful service

<p>I’m very disappointed, frustrated and angry, On the 15th of March 2017, I received a call from Absa consultants asking me why I stopped paying my personal loan. I advised her that I did not open nor apply for any loan with Absa then she advise me to go to the nearest branch to consult with them, when I arrive to the branch (Durban Pavilion shopping Centre) they advise me to open a case with SAPS police so that they will be able to log case on their (Absa) system. I gave the entire documentation required to open a case. I was also advised that this personal loan was opened online and the money was transferred to a Standard bank account, when I requested the documents that were used in the application of the loan, I was told that there are no documents that appear in the system. The case was then lodged on Absa system in mid-March 2017 and I was given a reference number ( ********** ) to use when following up with the case. In the mid-April 2017, I followed up regarding the case; I was advised that the case was closed at the end of March 2017 and re-opened in April 2017; I was then given a new reference number ( ********** ). Since then I have been trying to follow up with regards to this case but I have been tossed around from consultant to consultant. On the 3rd of May 2017; I the wrote an email to Absa ********** trying to get an assistance; they then responded saying that they have forwarded the matter to the ***** division and I was then given the contact details of the ***** division (***). Since then, I have been also tossed around from one consultant to the other till today. While this matter is not resolved are I’m being called every day by different Absa lawyers threating me of the legal actions that will be taken against me and advising that the amount is growing on interest but I have been explaining to them what is happening and now I’m tired of this, I feel as if I’m being harassed and my rights are being violated by Absa. When I call Absa ***** department asking for the investigator of this case, so that I can have a specific person that I can communicate with, the response is that there is no specific person assigned to the case. Today the 23rd of June 2017; I was given by ***** department the contact details of another Absa department (Lending transactional department) saying they are the ones who will provide assistance with regards to the matter; I have been calling this department but there has been no answer. I’m very disappointed and angry that Absa has not been able to assist me in this matter since March 2017 till today the 23rd of June 2017 (three months down the line). This is affecting my credit credibility, at the moment I can’t do anything financially because of this; I can’t even buy a house and a car. This is now starting to affect my family life, social life and work. I’m not sure what to do anymore.</p>