Poor and shambolic service

We have been trying to make changes to our ABSA registered details since July with the Pinetown Church Street branch where our business banker is. A request was made change our address and name of the business in July. in August our business banker requested that we disclose the group structure details which we did on the 3rd of August 2021. On the first of September we made a follow up as we note there had been no change. Our business banker then issued documents to us which were completed and sent back to her on 14th of September. 13th of October 2021 another follow up email is sent as there had still been no change. Our business banker then responded on the same date that she would follow up, by the 19th of October there was still not update from our business banker. 27th of October 2021 we issued another follow-up and to date no response. Our business banker even went on leave in October without ever effecting our request.

This delay is causing harm to our business as we cannot process some of our contracts/payments as the difference in CIPC details and banking details is causing issues for us. We cannot stress the importance of this discrepancy as we have lost some deals because of "red flags" from our transacting parties when they do their due diligence. We cannot accept this any further and somebody must be held responsible for the loss of business because of this and that is either ABSA or our business banker personally.

We have submitted a complaint through ABSA's complaint management system C-***2 and to date nothing has been done. We cannot tolerate this poor service anymore yet every month fees are being billed. Its unacceptable.