POOR AND *********** SERVICE

On the 28th of February 2025, ABSA deducted an amount of R4368.90 from my account without any notice or authority. Earlier in the month they did phone me regarding an account that was behind, I told the consultant over the phone that I am willing to pay R500 towards my credit card for the time being, because I had other responsibilities and that I am busy driving and can't take the call. The agent said they acknowledge the arrangement and will update the system. But on the 28th of Feb it was a whole different story. I went to the Mossel Bay branch, to find out what happened, the service consultant told me that the credit card deducted the amount. I told her but I made an arrangement towards that account. She phoned the credit department, they told her I never made arrangements, the only thing I said to them was "I can't take the call at the moment". As a client I did my part to make a temporary arrangement towards my account. It is not my fault that your consultants didn't do their job. I want my refund!