POOR and *********** service!!

An uncleared amount on my Credit card has been lying there since 15 Feb. The airline has deducted their amount already in two separate amounts which makes up the uncleared amount. I send an email to authorisations at absa so that they can remove the uncleared amount. I wait a whole week before I get any feedback by email, since you are unable to contact them telephonically (which is honestly unacceptable), only to have them state there is no uncleared amount. Anyone who actually took a look at my account would have seen the 28k uncleared amount still hanging with 3 other transactions that was done today. So either the people is *********** or just absolutely not willing to assist people. So I had to send proof of the uncleared amount to the same email. To which I will most likely wait another week before the *********** answers will follow. I am tired of being charged for service fees but no service is being done in a professional and competent manner. It is not a pleasure doing business with ABSA. You are wasting my valuable time to sort something that should have taken 1 minute to resolve.