Poor and non existent empathy and service

Pathetic customer service all around. My father in law who has been a customer of yours for the past 20 years went into your Greenstone branch to FICA his account and change his email address when h he has done more than 3 times in the last 4 years but for some odd reason your records cannot update this information. Considering my father in law had a quadruple bypass 3 years ago at the tender age of 80 had to sit in a queue that was not moving because 2 people were working the queue. I asked the receptionist if pensioner get preference and she said no, I asked the branch manager who also said no. During a 30min wait at least 15 to 20 customers walked in saw the queue and left again. I spoke to my father in law and guess what, he agreed to close the account. I paid the outstanding balance on the account and proceeded to close this account. Your customer service is non existence and I am so glad to not be associated with this bank.