TL
Tertia L
1 reviews | Active since Jul 2020
28 Apr 2022, 08:24
Poor and lack of customer service
Good morning,
I am very disappointed with the lack of service received with regards to my personal loan. I was in financial difficulty and advised Absa on several occasions that I will start repaying the loan as soon as I have found employment. I have contacted their attorneys and had a payment plan in place starting 30 April. Now the bank has send a letter that my account will be handed over. How is this fair if I have a repayment plan in place?
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Replies (2)TL
Tertia L's updateReviewer Update
30 Apr 2022, 22:02Good day, I am severely dissatisfied with the service received to date. I have been advised that my case will be closed. I am considering going to the Ombudsman.
TL
Tertia L's update30 Apr 2022, 22:02
Reviewer Update
Good day, I am severely dissatisfied with the service received to date. I have been advised that my case will be closed. I am considering going to the Ombudsman.
Absa's replyOfficial
03 May 2022, 10:52Good day Tertia
We will look into your matter.
Kind regards
We will look into your matter.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply03 May 2022, 10:52
Official
Good day Tertia
We will look into your matter.
Kind regards
We will look into your matter.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd